Refund policy
We want you to love your piece. If it’s not quite right, we accept returns and exchanges within 14 days of delivery.
To be eligible, garments must be:
- Unworn and in original condition
- Returned with all original tags and packaging
- Free of stains, makeup, perfume, or other odors
Exchanges
Because we produce our pieces in small batches, many styles are made in limited quantities. This is part of what makes each collection special and exclusive, but it also means exchanges can only be accommodated if the requested size or piece is still available at the time of your request.
Return Label
Once your return or exchange is approved, we’ll provide a return shipping label by email with instructions on how to send your garment back.
To start a return or exchange, please email us at info@maisonsantanna.com with your order number and a brief description of your request. We’ll take it from there.